I have tried to contact the company myself, but apparently that is a big no no. Again, I was told that she is the only one in the whole store that can contact the company. I called back to the store and informed the rep that I no longer want to deal with **. NOT TRUE! She spoke to my husband a few months ago, but not since I have been calling. I finally spoke to her yesterday and she cut me off, yelled at me and told me she had already spoke to my husband. I went into the store three days after leaving messages and ** was still not available. ** had called out and apparently she is the only one who can contact the installer for service. We were told by the installer that any future problems should be directed to Home Depot. Finally the company came out to adjust and left a big mess outside. She is incredibly rude! I have called a number of times to have Exterior Images to come out to fix the pitch and the lock is very hard to turn (It was smooth at first). ** is the door dept supervisor at The Bristol, Pa store. It swings closed by itself and I had to go through Home depot to have it serviced. The pitch of the steel door was never correct from the first day. What a rip off! Unfortunately, this was only the beginning of our terrible experience. We paid $1,800 for both doors not knowing that we had paid extra for the custom feature. Because the door was already cut they could not do anything about this step. It also measures the 2" compensation for the so called custom door. My husband and I were never told we needed this built in step.
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